Last Modified: 2nd May 2018
Gentlevan Removals are committed to protecting and respecting your privacy.
Gentlevan Removals provide a range of “Services” not limited to; Moving and Storage. To provide our Services, it will be necessary to obtain some Personal information such as Name, Contact Details and other such details that identify you and your family (where applicable).
This Privacy Policy, together with [Terms and Conditions], [our Data Subject Consent Letter, if applicable] and any other documents referred to in any of the aforementioned (together the “Policy”) describes the types of personal information we collect, how we use the information, with whom we share it, and the choices you can make about our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. In some cases, and where applicable, we may ask you to sign a separate form of letter (“Data Subject Consent Letter”) to indicate your explicit consent to our processing of your personal data for the purposes set out in the Policy. However, please note that the absence of (i) such a request, or (ii) a Data Subject Consent Letter signed by you, is not intended to be conclusive of this issue and we shall be entitled to conclude that, by visiting us at, or agreeing to receive Services from us, you are accepting and consenting to the practices described in the Policy. Notwithstanding this, you have the right to contact us to object to, or make certain requests in relation to, the processing of your personal data (as explained further in the Your Rights as Data Subject section of this policy).
According to GDPR regulations you are entitled to know the identity of your “data controller” i.e. the legal entity which determines why and how your personal data is processed.
Your relevant data controller may vary, depending on how you are receiving services from us. For example:
Corporate Clients: If you are being relocated as part of your employment, your relevant data controller may be your relevant employer who has engaged us to provide services to you. In such case, this Policy may not apply to you and please refer, instead, to your employer’s privacy policy or employee handbook for further information as to how your personal data may be handled. Even if this Policy does not directly apply to you, Gentlevan Removals will as data processor process personal data under the data controller’s instructions and will do its best to handle your personal data in line with the principles set out in this Policy.
Direct Individuals: If you are engaging Gentlevan Removals directly to provide services for you, then your relevant data controller is likely to be that particular Gentlevan Removals entity which is providing those services to you, and this will typically be that Gentlevan Removals entity.
If you have any questions regarding the above, please contact us at info@gentlevanremovals.co.uk.
Information we collect from you
We may collect personal information (including personally identifiable information or sensitive personal data) about you and/or your family (“Your Data”) in the following ways:
Information you give us. This is information that you and/or your family give us by filling in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This includes when you use our websites or inquire about, or use, any of our moving or relocation (the “Services”). The information may include your and /or your family’s name, address, e-mail address, phone number or other contact details, marital status, date of birth, occupation, role/title/area of responsibilities, financial and credit card information, personal description/preferences and photograph and other sensitive information (including as required by laws and regulations addressing insurance and related matters or as required to provide the Services).
Of course, you are not required to supply any of the information that we may request, although this might limit the “Services” we are able to offer you. While we make every effort to ensure that Your Data is accurate, complete and up to date, you can help us considerably in this by promptly notifying us if there are any changes to Your Data.
Information we collect about you. We collect information about you to provide “Services” that you may have registered an interest in. We collect certain information by using automated means, such as cookies, when you interact with our advertisements, mobile applications, or visit our website pages. This information may include your IP address, browser type, operating system, the full URLs, referring URLs and information on actions taken or interaction with our digital assets.
We may use third-party web analytics services on our websites and other digital assets, to help us analyse how visitors use our websites and other digital assets.
We, our service providers and our business partners may also collect information about your activities on our websites and other digital assets for use in providing you with content and advertising tailored to your individual interests. The information collected for these purposes may include details about things like the particular pages or advertisements you view on our websites and the actions you take on our websites and or other digital assets.
Information we may receive from other sources. We are working closely with third parties (including, for example, your employer, business partners and technical sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, financial institutions, criminal check services, government enforcement bodies) and may receive information about you from them.
Our website uses cookies. A cookie is information that a web site stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not harm your computer. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies used on our web sites do not collect any personal information that others could read and understand about you, such as your name.
Our website currently use cookies for the purpose of collating general, non- personal management information that is used to plan enhancements to our website. For example, cookies help us to understand the popular paths that users take through our website and how often they visit.
If you do not want us to use cookies when you visit our websites, you can configure your browser not to accept them. Disabling the use of cookies should not adversely affect your use of the websites. To find out how to disable the use of cookies, please refer to your browsers help facility or the manufacturers instruction manual.
We may use Your Data in the following ways:
By submitting Your Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that Your Data is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on our secure servers. We use encryption when we transfer certain personal information.
The security of Your Data is important to us. We are committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide, or we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
We store Your Personal Data only for as long as it is necessary to fulfil the purpose for which it was collected, unless otherwise required or authorised by Applicable Data Protection Law. We take measures to destroy or permanently de-identify Your Data if required by law or if Your Data is no longer required for the purpose for which we collected it.
In some instances, Gentlevan Removals are required to retain personal information in accordance with the law such as Tax and Audit purposes and may therefore be retained for an additional period.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Data, we cannot guarantee the security of Your Data transmitted to our websites or other digital assets that are in the Public domain; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access in accordance with industry standards.
Your rights as a Data Subject
Under Applicable Data Protection Law, you have certain rights regarding the personal information we maintain about you. We also offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you.
You can choose not to provide personal information to us. You also may refrain from submitting information directly to us. However, if you do not provide Your Data when requested, you and/or your family may not be able to benefit from the Services (as applicable), and we may not be able to provide you with information about our products, services and promotions.
To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of Your Data. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of Your Data will mean that you cannot take advantage of certain Services.
Subject to Applicable Data Protection Law, you may have the right to: obtain confirmation that we hold personal information about you, request access to and receive information about the personal information we maintain about you, receive copies of the personal information we maintain about you ( paper or electronic means for portability ), update and correct inaccuracies in your personal information, object to the automated processing of your personal information including profiling, and have the information blocked, restricted, anonymised or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. To exercise these rights, please contact info@gentlevanremovals.co.uk.
You have the right to ask us not to process Your Data for marketing purposes. We will usually inform you (before collecting Your Data) if we intend to use Your Data for such purposes or if we intend to disclose Your Data to any third party for such purposes. You can exercise your right to prevent such processing by advising us before we collect Your Data. You can also exercise the right at any time by contacting us at info@gentlevanremovals.co.uk.
If you provide us with any information or material relating to another individual, you should make sure that the sharing with us and our further use as described to you from time to time is in line with applicable laws, so for example you should duly inform that individual on the processing of their personal data and obtain their consent, as may be necessary under Applicable Data Protection Laws.
Access to information The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with Applicable Data Protection Laws. For example, where you are based in the UK, this will usually be the DP Act 1998 and EU Directive 95/46/EC and from 25th May 2018 GDPR regulation / DP Act 2018. Any request should be made in writing, and the best way for you to do so is to contact us at the address stated below. As we must be able to identify the person making the request. Due to technological constraints and/or information security considerations, it may be inappropriate to use social media to supply information in response to any request by you for access to information, and so please provide an alternative delivery address for our response.
We may reject requests that are repetitive, require disproportionate technical effort, risk the privacy of others or would be extremely impractical. In some cases where a request is excessive or unfounded a reasonable fee may be charged. In an event where a request is rejected, we will provide you with a reason as to why. If you are not satisfied, please refer to the section on Complaints.
Data Security and Integrity
The security, integrity and confidentiality of your information is very important to us. We have implemented controls to protect data from unauthorised access, modification, disclosure and misuse. We encrypt our data in transit and constantly review new technologies to protect your personal data. Please bear in mind that despite our best efforts to safe guard your data, no security measures are perfect or impenetrable.
Complaints
If you wish to make a complaint about how your personal data is being processed or how your complaint is being handled, you have the right to lodge a complaint with the Supervisory authority; see How to Contact Us
Changes to our Privacy Policy Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.
How to contact us:
If you have any questions or comments about this Privacy Policy, our privacy practices or if you would like us to update information or preferences you provided to us, please contact us.